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Alerts, Info and Scam Warnings

Home Depot Security Breach – We're On Alert For Your Security!

With the recent card and data breach at Home Depot stores, Fort Knox Federal’s fraud monitoring service is on heightened alert and we are actively evaluating any fraud trends that may be attributed to those breaches. If you have shopped at Home Depot with a debit or credit card, we recommend that you:

1) Review your account to make sure you do not have any unauthorized charges.
  You will not be held liable for any fraudulent charges. Call us if you find charges on your account that you did not make.
  Review your account history. You can check your account activity via Branch@Home.
  Sign up for account alerts. In Branch@Home , click on “Financial Planning” then on “Personal Account Manager”. Now click on the “Alerts” tab.
2) Be alert to fake phone calls, emails and letters asking for your personal information and telling you to click on links. Don't do it, even if it looks official. If you are called by someone who claims to be Fort Knox Federal Credit Union or another financial institution and says you’ve been affected by the breach, hang up. Then call the financial institution to resolve the issue. (Fort Knox Federal: 800-285-5669). If you get an email that claims to be from Fort Knox Federal or anyone else requesting your information, ignore the email. 

Important Notice for VISA Credit Card Holders

Fort Knox Federal Credit Union will issue new VISA credit card(s) to all cardholders in September. This effort will allow us to take advantage of future credit card technology and security features. Your new VISA credit card will have the same credit line; the same interest rate; same benefits; and, you will continue to enjoy low monthly payments.

Here are the steps you will need to take on or before September 30:
1. Activate and sign your new VISA credit card; once your new card is activated, your old card will no longer work. Dial (800) 527-7728 and follow the instructions on the activation label.
2. Cut up and discard your old VISA credit card.
3. Notify merchants that automatically charge your credit card account about your new account number and expiration date (i.e. insurance companies, internet service providers, health clubs, magazine subscriptions, utilities, etc.)

Until you receive your new card(s), please continue to use your current VISA credit card. Your balance will automatically transfer to the new card and your PIN (personal identification number), which allows you to perform a cash advance at the ATM, will remain the same. Your VISA account will remain accessible through Branch@Home; however, you will need to re-register your card. To re-register your card in Branch@Home, click on the link to the new VISA card. You will be prompted to enter your email address along with your name, exactly as it appears on the card. During this process, you may see both your new and old accounts appear if you access your accounts using Branch@Home.

For more details call us at (800) 285-5669 or stop by any convient branch location.

Beware: Phishing Scam

Fort Knox Federal has had several reports of members receiving phone calls informing them that their card has been blocked. The scam asks for the member to enter their card number to verify. DO NOT ENTER YOUR CARD NUMBER. Our member service staff will never ask you to enter a card number on your phone. Please inform your friends and family to be aware of this scam.

Information Regarding Access to Branch@Home

May 2, 2014 *Update*
Microsoft announced that it has issued an out-of-band security update to address the critical flaw recently discovered in Internet Explorer versions 6 through 11. Although no longer supported, Microsoft also issued a security update for Windows XP. The flaw in the web browser could allow hackers access to personal information. We suggest all of our members who access the Fort Knox Federal website and/or Branch@Home to check for automatic security updates by clicking on the “Windows Update” button located in your Control Panel. As always, your data security is very important to us at Fort Knox Federal Credit Union.

April 30, 2014
The security of your data is very important to us at Fort Knox Federal Credit Union. That’s why we’re sharing that a critical flaw has been discovered in Internet Explorer versions 6 through 11. According to Microsoft, this flaw in the web browser could allow hackers access to the personal information. We suggest all of our members who access the Fort Knox Federal website and/or Branch@Home to refrain from using Internet Explorer until Microsoft releases a solution. The U.S. Department of Homeland Security is also advising Internet users not to use the IE until a fix is found and to consider employing an alternative web browser until an official update is available.

Support for Windows XP Ends

April 8, 2014
As of April 8, 2014, Microsoft no longer offers technical assistance or provides security updates for Windows XP. Without security updates, your computer will be more susceptible to internet threats, which could lead to compromised account information. If your computer has Windows XP and is used for online banking activities, you should consider upgrading to protect your account information.

Important Phone Call Process Change

January 13, 2014
We're improving our phone process to provide additional security and quicker access to your account information!

Beginning in February, when calling the Credit Union, you will be required to enter your account number, along with your PhoneFacts security code to obtain account information. In preparation for this change, if you do not remember your security code or have not set this up, please visit your local branch or dial (800) 285-5669 extension 5500 for our PhoneFacts Setup Hotline.

Once set up, you will gain immediate access to PhoneFacts, where you can:

    • Check Account Balances
    • Make A Payment
    • Transfer Funds
    • Review Recent Transactions
      ...and much more!

We want to help simplify your life with quicker and easier account access!

Beware of Fraudulent Check Scams

September 17, 2013
Beware of Fraudulent Check Scams:

Scammers are sending emails with fraudulent employment, advertising or service offers.
Some of these scams may also appear on popular websites such as Craigslist.
Once potential victims accept the scammers’ invitation, they receive a counterfeit check.
Some of these counterfeit teller checks bear the name of Fort Knox Federal Credit Union. The amounts on the checks that have been reported are:  $4850, $1900, $2990 and $2490.
Fort Knox Federal is not involved in this scam in any way.
Our logos on these counterfeit checks are being used illegally.
You should be suspicious of any payment promise based on accepting a check and returning a portion of the funds to the sender.
If you have any questions about a Fort Knox Federal check, please contact Fort Knox Federal directly at 800/285-5669

Protect Your Identity

June 6, 2013
Please know that Fort Knox Federal has taken every available measure to provide secure online banking experiences.  Nonetheless, criminals are working 24x7 to steal online accounts.  Several methods are being employed to steal online user credentials.  The most prevalent involves malware that infects a computer.   This malware is typically distributed via email links, social networking sites and malicious websites.  Once credentials are stolen, unauthorized transactions begin.  To reduce your risk, please take the following precautions:  

Install, update and maintain good quality anti-virus and anti-spyware software.
Keep your security questions safe.
Maintain strong passwords and change them from time to time.
Carefully review your statements for any unauthorized activity.



Helpful information about fraud and how to avoid 2014 Future Pay Dates
8 Tips for Using Check Cards
1. Keep receipts and note debits in checking register.
2. Check account balance frequently either online or through the bank to avoid overdraft.
3. Be aware of bank overdraft policies and fees. Customers can decline the bank's "convenience" coverage for overdraft, which could cost high fees if they overdraw the accounts. Instead, sign up for overdraft protection that is covered by a savings account.
4. Most check cards now have "zero liability" protection that exceeds what the federal law call for, so security is a lesser issue. Still, consumers should check with their banks to see how debit transactions are processed. Only those going through the Discover, MasterCard, or VISA networks may be covered by zero liability.
5. PIN transactions are more secure than signature transactions.
6. If consumers pay off their credit card balances each month, they're better off using a credit card with rewards for purchases than a debit card or check card.
7. Find out what the bank's daily limit for usage is for your checking account.
8. If a cardholder's balance is low, it's best not to use debit for purchases such as gas, where a hold of at least $50 will be placed on the card.
Helpful Information About Your Credit Report
How to save, invest, and manage your money to meet your personal goals    
Protect yourself from identity theft.
To report ID Theft, call 1-877-IDTHEFT
(1-877-438-4338)
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This credit union is Federally insured by the National Credit Union Administration

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