Beware: Phishing Scam
Fort Knox Federal has had several reports of members receiving phone calls informing them that their card has been blocked. The scam asks for the member to enter their card number to verify. DO NOT ENTER YOUR CARD NUMBER. Our member service staff will never ask you to enter a card number on your phone. Please inform your friends and family to be aware of this scam.
Information Regarding VISA Credit Cards
Fort Knox Federal Credit Union will issue new VISA credit card(s) to all cardholders beginning the week of September 2, 2014. Until you receive your new card(s), please continue to use your current VISA credit card(s).
Details of the issuance of new VISA credit cards:
- New cards will be mailed the week of September 2, 2014 and you will be required to take the following steps:
- Step 1 – Call (800)527-7728 to activate your new card when received via mail by October 31st, 2014 (Joint members or authorized users will receive a new card as well)
- Step 2 – Destroy your old card(s)
- Step 3 – Re-register your card on Branch@Home, after clicking on the link to your VISA card, enter email address and name exactly as it appears on credit card
- Step 4 – Update any automatic payments that are charged to your VISA credit card, for example: utilities, cable television and gym memberships
- Additional information
- Your balance will automatically transfer to the new card once it is activated
- Your PIN will remain the same
Information Regarding Access to Branch@Home
May 2, 2014 *Update*
Microsoft announced that it has issued an out-of-band security update to address the critical flaw recently discovered in Internet Explorer versions 6 through 11. Although no longer supported, Microsoft also issued a security update for Windows XP. The flaw in the web browser could allow hackers access to personal information. We suggest all of our members who access the Fort Knox Federal website and/or Branch@Home to check for automatic security updates by clicking on the “Windows Update” button located in your Control Panel. As always, your data security is very important to us at Fort Knox Federal Credit Union.
April 30, 2014
The security of your data is very important to us at Fort Knox Federal Credit Union. That’s why we’re sharing that a critical flaw has been discovered in Internet Explorer versions 6 through 11. According to Microsoft, this flaw in the web browser could allow hackers access to the personal information. We suggest all of our members who access the Fort Knox Federal website and/or Branch@Home to refrain from using Internet Explorer until Microsoft releases a solution. The U.S. Department of Homeland Security is also advising Internet users not to use the IE until a fix is found and to consider employing an alternative web browser until an official update is available.
Support for Windows XP Ends
As of April 8, 2014, Microsoft no longer offers technical assistance or provides security updates for Windows XP. Without security updates, your computer will be more susceptible to internet threats, which could lead to compromised account information. If your computer has Windows XP and is used for online banking activities, you should consider upgrading to protect your account information.
Important Phone Call Process Change
We're improving our phone process to provide additional security and quicker access to your account information!
Beginning in February, when calling the Credit Union, you will be required to enter your account number, along with your PhoneFacts security code to obtain account information. In preparation for this change, if you do not remember your security code or have not set this up, please visit your local branch or dial (800) 285-5669 extension 5500 for our PhoneFacts Setup Hotline.
Once set up, you will gain immediate access to PhoneFacts, where you can:• Check Account Balances
• Make A Payment
• Transfer Funds
• Review Recent Transactions
...and much more! We want to help simplify your life with quicker and easier account access!
Beware of Fraudulent Check Scams
|Beware of Fraudulent Check Scams:|
|•||Scammers are sending emails with fraudulent employment, advertising or service offers.|
|•||Some of these scams may also appear on popular websites such as Craigslist.|
|•||Once potential victims accept the scammers’ invitation, they receive a counterfeit check.|
|•||Some of these counterfeit teller checks bear the name of Fort Knox Federal Credit Union. The amounts on the checks that have been reported are: $4850, $1900, $2990 and $2490.|
|•||Fort Knox Federal is not involved in this scam in any way.|
|•||Our logos on these counterfeit checks are being used illegally.|
|•||You should be suspicious of any payment promise based on accepting a check and returning a portion of the funds to the sender.|
|•||If you have any questions about a Fort Knox Federal check, please contact Fort Knox Federal directly at 800/285-5669.|
Protect Your Identity
Please know that Fort Knox Federal has taken every available measure to provide secure online banking experiences. Nonetheless, criminals are working 24x7 to steal online accounts. Several methods are being employed to steal online user credentials. The most prevalent involves malware that infects a computer. This malware is typically distributed via email links, social networking sites and malicious websites. Once credentials are stolen, unauthorized transactions begin. To reduce your risk, please take the following precautions:
|•||Install, update and maintain good quality anti-virus and anti-spyware software.|
|•||Keep your security questions safe.|
|•||Maintain strong passwords and change them from time to time.|
|•||Carefully review your statements for any unauthorized activity.|